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To access your webmail, browse to webmail.YourDomainName.com.

Or, click this link here:  webmail.gowebsystems.com.

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To delete all messages in a specific folder in your Webmail at once, click on the folder name so that you are inside that folder.  Then, click the Action button, then click Delete All Messages in Folder.

This will permanently delete all message in the folder.  It will not delete the folder itself.

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To create your own folders (and name it what you want), sign in to your webmail, the click:

Settings > My Folders > New Folder > type the name of the new folder you want to create.  The be sure to click the Save button.

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Your Deleted Items folder is auto-cleaned by Go Web when it reaches 5MB.  Its size is reduced to 1MB.

If you wish to turn off this setting and set your own Auto-Clean rules, follow this tutorial:

Sign in to your webmail.  Click on Settings > My Folders > Folder Auto-Clean

Select the option that reads Override auto-clean settings for this account

Now click on the Folders tab. You should see a message that reads There are no items to show in this list.  This is normal.  Now, click the Add Rule button. Select the folder to which you want to add this new rule from the dropdown list.  (This dropdown list contains a list of all folders that organize your mail: Inbox, Sent, Junk, Deleted Items, etc...). 

Check the box that reads Auto-Clean this folder.  Select whether you want the rule to auto-clean the folder when it reaches a certain Size (click the Size option) or when messages reach a certain number of days old (Date).

Be sure to Save your settings.

 

 

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If messages in your Webmal appear to have the wrong time on them, you probably have selected the wrong Time Zone when you initially setup your webmail account (the first time you signed in).

To change your Time Zone to where you reside, sign in to your Webmail.  Click

Settings > My Settings >  select your correct Time Zone from the dropdown list

Be sure to Save your settings.

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The auto-responder is an automated message that will be sent as a reply to all incoming email messages. Many people use auto-responders as vacation messages or confirmations of receipt of the message.

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Options

Enable Auto-Responder - This check-box allows you to quickly turn the auto-responder on or off. If the auto-responder is disabled, the Auto-Responder Message tab will not be enabled.

Limit responses to one per day per sender - This will ensure that an email address only receives your auto-responder once per day, even if they send you multiple messages. If you disable this option, every email a particular address sends to will get responded to. It is HIGHLY recommended that you keep this option turned on to avoid the potential of your email address, your domain, or even potentially your entire mail server from becoming blacklisted by an ISP.

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Auto-Responder Message

Note: This tab will only be enabled if the auto-responder is enabled.

Subject - Enter a subject for your auto-responder (e.g. Vacation).

HTML or Plain Text - Determine whether you want to compose your auto-responder in plain text or HTML.

Body - Enter a body, or text that you would like to include in the automatic response, for example, "I am on vacation in Hawaii, and will not have access to a computer until Monday."

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Go Web's Webmail features has two different methods for deleting messages. First, you can delete a message while viewing it by clicking on the Delete button. Second, you can delete multiple messages at once by checking them in the message list page and choosing Delete from the Action menu.

The action SmarterMail takes when you delete a message depends on the option you choose in My Settings. Below are the options available for the option "When messages are deleted."

• Move to Deleted Items folder - (default) - When items are deleted they are moved to a folder called Deleted Items. If the deleted items folder does not exist, it will be created automatically the first time you delete a message.
• Auto-Purge folder - When using IMAP or webmail and messages are deleted from a folder, they are only marked as deleted. Messages are not physically removed from the folder until they are purged. This option will automatically purge the folder after deleting the message. NOTE: When deleted messages are purged, the action is final. You will not be able to retrieve these messages later.
• Mark as deleted - When the message is deleted with this option, the message remains in the current folder, but will be crossed out and marked as deleted. If the folder is then purged, all items marked for deletion will be removed.
• Mark as deleted and hide - With this option, any message that has been marked as deleted will be hidden from view in webmail. This will allow you to keep deleted messages without seeing them every time you log into your mailbox. Note: It is important to keep an eye on your email account disk usage when using this option, as your mailbox may be more full than you realize.

Note: The action taken for deleted items will ONLY be taken when deleting items through web mail. Deleting an item from Outlook Express or another email client will NOT use the setting that you choose.

Note to POP3 users: When your email client connects to Webmail via POP3, any emails that are marked as deleted are automatically purged. To prevent this from happening, use the "Move to Deleted Items folder" option to avoid accidentally purging deleted items.

Effects of Folder Auto-Clean

Go Web has established auto-cleaning policies that will delete older junk e-mail or deleted items when these folders get too large or items in them reach a certain date in age. However, we have left the option available for you to override our auto-cleaning settings. In order to see what folders are currently set to auto-clean and to change these settings (when possible), refer to the topic Auto-Cleaning Webmail Folders.

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A catch-all alias can be established that can receive all incoming email that goes to invalid email addresses within your domain. You may want to do this, for example, if customers frequently send to accounts that do not really exist. In general, however, use of a catch-all alias is not recommended, as it makes you more prone to harvesting attacks.

To set a catch-all alias, first create an alias in your domain to be the catch-all. Then go to the Email Aliases page and choose Set Catch-All. Choose the alias you wish to use as the catch-all, and click on Save.

Note: It is important to never set an auto-responder on an email account that the catch-all forwards to, as it may result in spammers sending more email to your domain. In addition, additional bandwidth usage will result. If you do not see the option for adding a catch-all, please contact your system administrator as they may have disabled the option.

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Your Webmail provides an easy way to find the emails you are looking for. When viewing the messages in an email folder, click on the Search button in the bar above the message list. When you do, a second bar will appear with various options you can use while searching.

Search Text - The first field is the text you are looking for. Frequently, this will be an email address or a part of an email subject.

Search Type - Choose the type of search from the drop-down box; You can search the from address, the subject, or the body text of messages.

Folder to Search - Choose either the current folder or All Local Folders.

New Only - Check this box to only search messages that are marked as unread.

When you have entered all of the search criteria, click on the Find Now button. The results (if any are found) will then show you a list of all messages that match the search criteria, and you can click on a message to view it.

Note: Very large folders will take longer to search, as will searching multiple folders at once. For faster searching, choose a specific folder before initiating a search.

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There are several ways to begin composing a new message in your Webmail. The most common method is to click on New Message in the sidebar. The only fields that are absolutely required to send an email are the To address and the Subject.

Action Buttons

Send - Sends your message out to the recipients.

Save as Draft - Saves the message in its current state to the Drafts folder. If you do not have a Drafts folder, one will be created automatically the first time you choose this option. You will then be able to go back to your Drafts folder and continue composing this email.

Spell Check - Pops up a spell-check that will help identify spelling errors in your email. Note that you can choose the dictionary to use from the My Settings page.

Add Files - Click on this button to add attachments to your email. Please bear in mind that there are limits to the size of attachments imposed by many email systems on the internet today.

Remove All Files - Removes all attachments from the current email. Note:  This button will only appear if you have added attachments to the email.

Cancel - Cancels the new message and returns you to where you came from.

Message Envelope Items

To - Enter a recipient's email address, or click on the "To:" link to select a recipient from your contact list. Separate multiple contacts with a semicolon (;).

Note: You can also add members of your Global Address List to an email by clicking on the "To:" link and changing the list source from My Contacts to Global Address List.

Cc - The Cc field should contain recipients that should receive "carbon copies" of the message, but are not the primary intended recipients of the message.

Bcc - Bcc represents people who should receive "blind carbon copies" of the email, addresses that are not the primary intended recipients of the message where but nobody else can see that they received it.

Subject - Enter the primary subject of the message.

Attachments - If you have added any attachments to the message, they appear below the subject line for your reference.

Compose Area

Depending on your browser and your configuration settings, you may see an HTML editor or a text-only editor. Enter the content of your email in the box.

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Sign in to your Webmail.  Click on:

Settings > My Settings > click on the Compose tab

At the bottom of the page, you will see the Signature section.  Type in your personal signature.

Be sure to save your settings.