It is against Go Web's Terms of Service to mail blast.  We reserve the right to disconnect your entire domain without notice if you mail blast.

Many of the topics we help customers solve every day involve email difficulties. Here are some of the most common issues we see:

• Forgotten passwords
• Email setup help
• Difficulties sending mail
• Receiving too much spam

If you don't see your topic there, review our Email Help Category for answers, or contact Support.

Here are the most common reasons you may be having trouble signing in to your Go Web My Account:

• You forgot your username or password. - Use our Password Request page to have your username and a new password sent to you.


• Your bill is overdue - If your balance is overdue and your account is locked, you will need to pay your bill here to get it unlocked.
  
  


• Cookies are disabled - If the login page tells you that you must enable "Cookies" in your browser, please re-enable acceptance of cookies in your browser and then login again. If you don't know how to do this, please check here or contact support.
  


• No such account - To log into the Go Web My Account, you need to have already signed up for at least one hosting account.
  
  
• Incorrect username or password - Make sure you are using the same username (such as bobg@yourdomainname.com) and password that you use to FTP files and to retrieve your mail.
  
• Caps Lock - Make sure your "caps lock" key is not on. Usernames and passwords are case sensitive; "password" is not the same as "PaSSwoRd".
  
  

If you continue to have trouble signing in, please contact us.

You must have created at least one email account for your domain name.  You can assign additional addresses to your domain, too.  All email addresses you create have webmail access.

Ways to receive and read your e-mail:

1. Web Mail
   Check your e-mail from anywhere on the internet with Go Web's browser-accessible web mail program.
   
   
2. E-Mail Client (Microsoft Outlook, Outlook Express, Thunderbird, Entourage, Mac Mail, etc.)  E-Mail clients run on your own computer, so you can store and view messages without using a web browser.
   
   Configuring your Mail Client
   
   
   
   1. Incoming Mail Server: mail.gowebsystems.com
      
   2. Outgoing Mail Server (SMTP):
      mail.yourdomainname.com
      
   3. Account Name/Mailbox User Name
      Use your entire E-Mail address. If your email address is joe.smith@yourdomainname.com, type in joe.smith@yourdomainname.com in the Account Name or Mailbox User Name box.  NOTE:  DO NOT simply type in joe.smith.  You will not be able to download your email if you do this. 
      
      You can see a list of all the E-Mail address in My Account.
      
      
   4. See Instructions for configuring Outlook Express that include pictures and screenshots.
      
      
   5. See Instructions for configuring Entourage 2004 that include pictures and screenshots.
      

Changing Spam Settings
If you are receiving more spam than legitimate email and you are ready to take aggressive action to strictly limit the spam reaching your inbox, go to the "Spam Settings" under "Email" in your webmail and do the following:

1. Select "Custom" from the first dropdown menu.
2. In the Threshold box type: 3.0 (or even lower)
3. Under "Spam Handling" choose "Delete it."
4. Finally, click the 'Save' button at the bottom of the page.
   
   
   Just remember that many HTML newsletters and other HTML email might be deleted accidentally with these aggressive filter settings. If this seems too indiscriminate, you may want to start with a less aggressive threshold number in Step One, such as 5 or 8.
   
   Some More Tips
   

• When you receive spam email, don't reply and don't try to unsubscribe from the email list. When it's clearly spam email from someone to whom you never knowingly gave your address, unsubscribing is a scam that simply validates your email address as a working address.
  
• If it's enabled, turn off the "Catch-All" feature in OnSite. Go to the "Mailboxes & Addresses" area under "Email" in OnSite and make sure "No catch-all" is selected as in the example below.
  
• For more information about the federal laws and regulations concerning spam, you can check out the website for the Federal Trade Commission on this subject here: http://www.ftc.gov/spam.