To view, print or download a copy of your bill, login to My Account. From the My Account page, click on View Bill Summary in the Bill & Payments section. A summary of your bill will appear. To view, print or download your full bill, click on the View Full Bill button. A copy of your bill will display in a new window, including an option to download your bill in a PDF format.  To print the bill immediately, select the print option. 

To print a previous month’s bill follow these steps:

1. From the My Account home page, select View Bill Summary

2. In the Bill & Payments box, click: View Bill Date Period in the dropdown list.

3. Click on View.

Government taxes must be applied on Go Web services unless you do not reside in the state of Texas. If your billing address is in the state of Texas, we must also apply Government taxes.  The rates of those charges are determined by federal, state, and local laws.  Texas sales tax is currently 8.25%.

These charges are applied to recurring monthly charges, usage, and general services that we render.

Some previous invoices may be available by accessing your My Account. These invoices are available to you at no charge. Copies of past invoices that are not available through My Account may be obtained by calling Go Web Customer Service at the number on our contact page. There is a charge of $8 per bill copy; the first copy is free. Please allow up to 2 weeks for bill reprints and delivery.

The standard reconnect fee is $36.  When your service has been suspended or disconnected for nonpayment this is charged to reinstate your service.  The reconnection fee will be applied to your next invoice and is not due immediately in order to restore your service.  However, to restore your service, you must pay the outstanding balance.

This non-refundable, one-time fee is charged per occurrence (domain setup) when you activate new service. It is billed in full on your first statement.

Yes, online payments made with a credit card are completely safe and secure.  Go Web maintains a multidue of safeguards to guard your personal information. For example, we use accepted tools and techniques sucn as SSL encryption to protect against unauthorized access to our systems. 
 
In addition, we use other encryption technologies to protect your account information when you are viewing and paying your bill on Go Web’s wireless services Web site.

Protecting and securing your information is of the utmost priority to Go Web. Go Web does not knowingly provide customer information to companies offering domain hosting records for sale, and we have a variety of measures in place to protect unauthorized access to all customer information.

Billing for hosting services is from the 20th of the month to the 20th of the next month.

Assumptions:

• Today is October 15th.
• You host your website, www.MyWebSite.com, with us.

We will invoice you for hosting on October 20th.  Your payment must be received by us by the 20th of the following month, which would be November 20th. 

Note:  Mail your payment in a timely manner.  Postal delays happen, unfortunately.  The postmark date on your remittance payment is not sufficient.  We must physically receive your payment by November 20th.

To disconnect your service, please contact a Customer Services representative at one of the phone numbers listed on our Contact Us page, or use our Contact Us page and request a call-back or an email response.

Our Return Policy refers to software sales only:  Software is not returnable once it has been purchased.  If you encounter a problem with the software you purchased, please submit a support ticket at http://support.gowebsystems.com.