An SSL certificate contains the following information:
The domain name for which the certificate was issued.
The owner of the certificate and the domain name.
The physical location of the owner.
The validity dates of the certificate.
When you connect to a secure web server such as https://www.gowebsystems.com, the server authenticates itself to the web browser by presenting a digital certificate. The certificate is proof that an independent trusted third party has verified that the website belongs to the company it claims to belong to. A valid certificate gives customers confidence that they are sending personal information securely, and to the right place.
SSL certificates can provide you with non-forgeable proof of your website's identity, and customer confidence in the integrity and security of your online business. Customers are becoming increasingly aware of the advantages of SSL security and will often not purchase online from non-secure stores. All major web merchants use SSL security to encourage customers to buy online.
While many options exist to help you increase web presence and market a web site, this brief list of web-marketing basics goes over some of the more useful and widely-trusted tactics.
Search Engine Optimization
Search engines send out software 'spiders' that browse a web site's content and determine the site's rank; in other words, a site's importance or relevance compared to other sites. Following the guidelines below, you can begin to increase your site's ranking:
Page Titles:
Make sure you title each page within your site according to each page's particular content. The words between the tags in the page's HTML code not only appear at the top of your browser window, but provide essential information to search engine spiders.
META Tags:
Though hidden, search engine spiders value these tidbits of code. Because of this, your META tags should be carefully crafted. For example, make sure that keywords used in a tag reflect the page's actual content. Yet, if a page's content overuses keywords, your site can be penalized with a lower ranking.
Structure:
Text in HTML ‘header’ codes (,
, etc.) carries more ranking weight than basic text. Search engine spiders index and rank web pages more accurately when you organize the page's content using standardized document structure methods. For more information see this W3C page: http://www.w3.org/TR/html401/struct/global.html.
Submit URL:
Submit your site for indexing to the larger search engines:
Many search engines consider the number of incoming links to a site a good indicator of that site's importance. In other words, when other sites—especially other higher-ranked sites—link to your site, the higher your site's ranking will go.
Directories:
Visit the Open Directory Project and submit your site: http://www.dmoz.com/add.html. Google uses this service to help determine ranking. Also, search the internet and/or ask colleagues for other online directories specific to your industry or business type. These directories often will list your site for no charge. Alongside free directories, sites like Yahoo!, for example, offer a paid service to include your site in their directory: http://docs.yahoo.com/info/suggest/busexpress.html.
Reciprocity:
Opportunities to trade links with other sites or organizations abound on the web. Think of those sites you'd like to be associated with and ask them to trade links. Also, devise a format for how you would like them to link back to you (ie.g., using chosen keywords).
News & Press::
Articles, newsletters, and press releases are excellent ways to promote your site. While they act as advertising materials, press releases drawing on your business's strengths and expertise, for example, can also become valuable resources when distributed for free to your field's online and in-print publications.
Other ways to drive traffic
People discover new ways to steer visitors to their websites every day, but these models never fail:
Traditional Ads:
Remember to publish your website's URL on all of the printed materials your company distributes—from business cards to newsletters to financial reports and otherwise. This applies equally to any TV or radio advertisements you might do.
Pay-per-Click:
Many companies and search engines offer the ability to purchase placement on their sites and charge you, the advertiser, when someone clicks your link. Depending on your industry, this can lift your site to the top of targeted keyword searches. Some places to start learning about this type of advertising include:
Customers in a website can see who they are dealing with and can be sure that if something is wrong with their purchase, they'll have recourse to the store manager or owner. But on the Internet, website visitors have no reliable way of knowing who owns the ecommerce site they are about to buy from. They are also exposed to all the security risks associated with sending data over an open network (the Internet).
When customers visit a website to make an online purchase or fill out a form (that may contain sensitive information such as a Social Security Number and personal details), they want to know to whom they'll be sending the personal information that they submit, and that that personal information cannot be intercepted. This is the purpose of an SSL digital certificate.
Use of SSL (Secure Socket Layer) and a digital certificate enable a web browser (your customer) to communicate securely with your website, assuring the customer of 3 things:
1. That the website really is who it claims to be.
2. That credit card numbers, etc are encrypted and cannot be intercepted.
3. That the data sent and received cannot be tampered with or forged.
If you're interested in securing your ecommerce site, check our rates, contact us with any questions.
Files that begin with a '.' are hidden. Generally, these files contain configuration information and are hidden so that they are not accidentally deleted. If you need to modify a hidden file like .htaccess, then you will need to view hidden files so you can delete and upload them.
There are several ways to edit, delete, and upload hidden files. If you are using an FTP client, you should be able to change the settings so that your hidden files are viewable.
If you are using Dreamweaver, Dreamweaver gives the error message "Waiting for Server" followed by "An FTP error occurred - cannot get remote folder info" and then a disconnect notice.
Other FTP clients and programs that you try to connect with just timeout and disconnect.
You think the problem is at Go Web Systems because you have not modified your own settings since the last time you used FTP successfully.
You seem to be being blocked from using FTP.
Suddenly you only have access to certain directories with ftp, but not others deeper down the directory trees.
Turning Passive Mode on or off makes no difference.
From a shell prompt, you can "cd" and navigate through all your directories.
The solutions:
Your broadband, DSL, or ADSL provider is using Proxy-Cache on its network to cut its costs, which prevents you from getting fresh data from remote connections.
Check your personal firewall/security settings (programs like Black ICE Defender, Zone Alarm, Norton Anti-Virus) to make sure that they are configured to allow your FTP access. Try turning these programs completely off and retry FTP.
Try using FTP from a different computer at your same location.
Try using FTP from a different computer at a different location outside your building that gets internet access from a different provider or that is on a different network.
Try to bypass the proxy using an SSH tunnel
Try disabling the Passive FTP setting in your FTP settings
Yes, we support SSL Secured POP3 and SSL Secured IMAP connections.
POP3 SSL (SSL-POP) Settings
Incoming Mail Server: mail.gowebsecuremail.com
Outgoing mail Server (SMTP): mail.gowebsecuremail.com
Incomging Port: 995
Outgoing Port: 465
IMAP4 over SSL (IMAPS) Settings
Incoming Mail Server: mail.gowebsecuremail.com
Outgoing mail Server (SMTP): mail.gowebsecuremail.com
Incomging Port: 993 (Use the follow type of encrypted connection: SSL)
Outgoing Port: 465 (Use the follow type of encrypted connection: SSL)
Here is a list of all ports and their corresponding names and settings:
POP3 - port 110
IMAP - port 143
SMTP - port 25
HTTP - port 80
Secure SMTP (SSMTP) - port 465
Secure IMAP (IMAP4-SSL) - port 585
IMAP4 over SSL (IMAPS) - port 993
Secure POP3 (SSL-POP) - port 995
NOTE: All of our SMTP servers require authentication in order to send mail through our servers. Authentication is your entire email address and your password.
Please check the box that reads "My outgoing server (SMTP) requires authentication." And then click the box that reads "Use same settings as my incoming mail server."
If, whenever you try to send email from a program on your computer like Outlook or Eudora, it takes a long time to authenticate and then fails, then the reason is most likely because your attempt to relay has been blocked by your Internet Service Provider (dialup modem, DSL, cable, broadband).
SOLUTION: Change your outgoing SMTP Port to 26.
More and more ISPs (MSN, Earthlink, RoadRunner, Verizon, NetZero, Mindspring, Flashnet, MediaOne, AT&T, AT&T Broadband (ATTBI), Bell Sympatico, etc) do not allow their customers to use outgoing mailservers (SMTP servers) other than their own, and enforce that by blocking their customers from accessing any remote servers on SMTP Port 25:
The solution to this problem is to contact your ISP and ask them what Outgoing Mailserver they want you to put in your mail program settings.
Another possible cause is that you have a personal firewall running on your computer like Norton Anti-Virus, Black Ice Defender, or Zone Alarm that is not allowing this type of activity. The solution in that case is to either turn off that software, or configure it to allow you to relay mail.
Known ISPs who block remote Port 25/SMTP Access
Your ISP may be blocking your access even if they are not on the list below. Please contact your ISP and ask them for the Outgoing/SMTP server that they want you to use.
Usually, your Internet Service Provider (DSL, cable, broadband) will supply you with an Outgoing (SMTP) Server so that you can plug that setting into your mail program and then be able to send mail from your own computer.
Contact your Internet Service Provider or Network Administrator to get the name of their Outgoing Server and plug that into the Outgoing Server setting of your email program.
Many ISPs (MSN, Earthlink, Verizon, etc) do not allow their customers to use any Outgoing Mailserver except their own. Contact your ISP to find out.
To use Go Web Systems as your Outgoing Server, you must get into the program on your computer that you use to send emails (Outlook, Netscape Messenger, Eudora, etc) and find the setting for "Outgoing Server" or "SMTP Server". In that setting, enter:
mail.gowebsystems.com
You will also need to find the SMTP Authentication section in your mail program's configuration settings and enter:
Your Login Name. Your Login Name is your email address that is associated with your domain that we host for you.
A Login Name looks like: jones@yourdomain.comnotjones2
as well as the password for that username. Your mailbox username/login name and password are both used for SMTP Authentication, and you will receive an error message similar to "Relay Access Denied" if you do not enter them.
In Outlook Express 6, after clicking Tools, Accounts, then single-clicking the mail profile you are using, then clicking Properties, and then clicking the Servers Tab, you will see a checkbox at the bottom of the dialogue box that says "My Server Requires
Authentication". After entering mail.gowebsystems.com in the Outgoing Mailserver field, you must check this box. Then click the Settings button in the servers tab after you check the authentication box:
and make sure the option is set to "Use Same Settings as Incoming Mail". This will send your login username/password to authenticate you as our customer, and allow you to use our server for relaying outgoing mail. Leave the "Secure Password Authentication" box unchecked.
Then click OK, OK, Close. You may now us as an outgoing as well as incoming mailserver.
Outlook should also pop up an error dialog box with a "Details" button. If you click the Details button and it says something about a "POP lock" then this FAQ applies to you. If the Details of the error say "Login Delay" then see this other FAQ instead.
The locked mailbox is usually due to 1) having multiple devices checking for mail in the same inbox, or 2) Outlook crashing, shutting down or breaking its connection to the mailserver unexpectedly.
In the first case, the solution is to shut down the mail program on one of the devices. In the second case, the solution is to restart Outlook and/or restart the computer.
If the problem persists, alternatives include:
a) Change Outlook settings from using POP3 to IMAP by setting up a new mail profile in Outlook.
c) You could use a different mail reading program like Thunderbird.
d) Use Windows Update to upgrade the Outlook software if it is not the latest version. If you do not have a Windows Update item in your Start menu, you can go to Microsoft's Updates.
Open Entourage and choose Tools from the menu bar at the top of the screen:
Now click Accounts, which will bring up the Accounts Window:
If you are setting up a new mail profile in Entourage, click the New button, and then click Mail:
Now you will see the Assistant for adding a new profile, and the first thing it will ask you for is a Display Name:
After you enter a proper name like "John Smith", click on the right arrow on the lower right hand side of the window.
Now enter the email address that you want as the return address on all your outgoing mail like: jan@domain.com
Now click on the right arrow on the lower right hand side of the window.
The next item asks what type of server your incoming mailserver is. Choose POP3. Then enter your Incoming Mailserver in the next field, which is: mail.gowebsystems.com
Now enter an Outgoing Mailserver. The Outgoing Mailserver should be the outgoing mailserver provided by your ISP where you get your own internet connectivity. You will need to contact your ISP and ask them what this setting should be. Usually it is something like: mail.yourisp.com
After inputting Incoming and Outgoing mailservers, click on the right arrow.
Now you will be asked for an Account Name and Password. Enter your Mailbox Login Name (this is your email address at the domain that we host for you) and Password here exactly as you did when creating mailboxes in your Control Panel or when you first signed up for hosting.
If you forgot the mailbox login names, you can see a list of them in your Mailboxes & Settings in the My Account. The mailbox login name is the same as the mailbox name and looks like: jan@domain.com not jan
Also on this screen, check the "Save password in my Mac OS keychain" box for your convenience.
Now click on the right arrow. Now click Finish.
That process will create a mail account profile in the Accounts window:
If you already had a mail profile setup in Entourage, or if you just finished setting one up as described above, then click the account that you would like to modify. In our case it was the John Smith Email (POP) listed in the Accounts window above. Then click the Edit button on the top.
That will bring up the Account Settings tab of the Edit Account window:
Make sure that Recieving mail POP server is mail.gowebsystems.com. Also make sure that the Account ID and Password has your correct Go Web account ID (your entire email address) and password filled in.
The Go Web POP server should work fine on the default receiving options. If you would like to check these settings click on the "Click here for advanced receiving options" button below the Incoming Mailserver. Our POP server does not require a secure connection. In addition you should not override the default POP port (110) or use a secure password:
Make sure that the SMTP Mailserver is set to whatever your Internet Service Provider (ISP) says that it should be. You must contact your ISP where you get your own internet access to find out what the correct setting is for this item. All ISPs that provide an internet connection for your computer in your home or office should also provide you with an outgoing mailserver so that you can send mail from your own computer. Usually the server name is something like: mail.yourisp.com or smtp.yourisp.com
You will have to also ask your ISP whether you should check the box that says "SMTP server requires authentication". With most ISPs you will not need to check this item. However, if your ISP tells you to check this item, then also click the "Click here for advanced sending options." button below the Outgoing Mailserver. Check the box that says "My Server Requires Authentication". Click the radio button next to "Log on using:" and fill in your username and password that you use to sign on with your ISP, not your Go Web login name and password. Check the "Save password in my Mac OS keychain" box for your convenience.
Click in the Edit Accounts window, which will bring you back to the Edit Accounts window, where you will click the OK button.
Entourage 2004 setup is complete. You may now click the "Send and Receive" button from the Entourage Button Bar.
This type of abuse happens frequently to many domain name owners, since spammers rarely use their own domain names in SPAM and viruses select addresses randomly from other people's address books.
Sometimes spammers just make up return addresses to put in their spam and it is a coincidence that this time they chose one that happens to belong to you. Sending an email that appears to have come FROM someone who did not send it is known as "forging email".
Anyone with Outlook or any other email program can forge whatever address they want in the FROM field of an email, regardless of whether they own the domain name in the address, regardless of whether they have permission to use it, and regardless of whether the domain name even exists or is valid. There is nothing that the rightful owner of a domain name can do to stop people from sending out email with an address in the FROM field using someone else's domain name.
There also is nothing that a webhost can do to stop or prevent spammers or virus mails from wrongfully claiming that your email address came FROM or was the sender of a piece of spam or email virus.
The most you can probably do about this is to go to Spamcop and report SPAM and just delete virus mails and the bounce messages that may be coming to you as the purported sender.
The most annoying part of having someone forge your email address in the FROM field of their outgoing SPAM is that nondelivery and other bounce notifications will be returned to you because the undeliverable messages appear to come FROM your address.
There are a couple of ways to avoid receiving those. If the username part (left of the @ symbol) of the forged FROM address is not a mailbox that you set up in your Control Panel, then you are receiving the unwanted messages through your catch-all forwarding rule (The catch-all rule allows you to receive mail addressed to any address @yourdomain). To stop receiving these messages, you could delete your catch-all rule so that you will no longer receive mail addressed to non-existent addresses at @yourdomain. Or, if you want to keep your catch-all rule, but just want to disable incoming email for one particular address, you can create a new forwarding rule in your Control Panel for the unwanted address and set it to forward to mwtrash-nobounce@gowebsystems.com.
If the forged email address is one that is important to you, that you need to receive email at, there is nothing that can be done short of using your Spam Filter in your Control Panel to blacklist the FROM addresses in the undeliverable notices, such as: postmaster@* and then setting the Spam Filter to either delete spam automatically or automatically move it into another folder. However, this is not recommended because messages FROM those type of addresses are often important and most of the time you will want to receive them.
Spammers did not get your email address from Go Web Systems: we never sell or give away your information. Spammers scour the web harvesting email addresses. If you have posted on a newsgroup, bulletin board, or signed a web-based guestbook, spammers may have found your address that way. They also scour domain name registration (WHOIS) records, harvesting the email addresses of administrative, technical and billing contacts for domains; they often guess at possible addresses as well.
Once they have your email address, they put it along with thousands of others in the BCC (blind carbon copy) field of a mail, effectively hiding your and thousands of other email addresses. They also usually use a fake "To" and "From" address, a practice called "spoofing." If the fake address they use for that purpose happens to belong to someone, it usually results in a denial of service attack against the innocent person, as tons of complaints and bounced mails begin flood that person's inbox.
Spammers also lookup the "MX" (mail exchange) record of your domain name (which must be publicly available in order for the internet to work) and use it to determine that "mail.gowebsystems.com" is your domain's mail server. They then put your harvested email address in the "Bcc" recipient list of a SPAM and falsely enter "admin@mail.gowebsystems.com" or something similar in the "from" or "to" field. That falsely misleads people into thinking that Go Web is involved in the spam or has sold your information. We assure you, we haven't.
Spammers are hard to stop. If you stop them via one method, they adapt quickly: if you filter emails for keywords, they change their messages to work around such filters. Plus, if you too aggressively filter your mail for spam, you may inadvertantly filter out legitimate mail. This problem not only affects you, but us and everyone else using the internet.
What Can You Do to Stop Spam?
1. Avoid posting your real email address on websites, newsgroups, etc. If you do post publicly and want people to be able to contact you by email, you can post your email as myselfABC@domain.com and then include a note in your post to "take out the ABC to email me."
2. Be careful who you give your email address to and what you signup for with your email address. Giving your email address to the wrong website or company could result in it being sold in bulk to spammers.
3. Adjust your Spam Settings under "Email" in My Account:
Finally, click the 'Save' button. Just remember that many HTML newsletters and other HTML email might be deleted silently with these aggressive filter settings. If this bothers you, you may want to start with a less aggressive threshold number in Step One, such as 5 or 8. You can also use it to add email addresses to your personal whitelist or blacklist.
4. You can report spam to SpamCop. This service can tell you where the email originated and notify that email service's administrators that they are being used to relay spam.
We will use your information to bill you, contact you if you are having a problem, and maybe send a Christmas card. We will never give or sell any information about you unless there is a lawfully issued subpoena from a court with jurisdiction. In the past, we have refused to give law enforcement agencies and the Motion Picture Association of America any information regarding the owner or visitors of sites hosted with us, without a court order.
NOTE: to prevent auto-responders from 'talking' to each other, there is a limit set for auto-responders. Once you have enabled the auto-responder, it will only send out the auto-response e-mail to an address once for a 24 hour time limit. This means that if you email an address you have setup an auto-responder for 5 times in a day, it will only send the auto-response back to that particular email address once per 24 hours.
Ideally you should turn off your autoresponder as soon as feasible so it does not get used by spammers.
Those unable to access webmail generally experience:
Errors:
You must be logged in to access this page.
You have 'Cookies' disabled in your browser. In order to login, you must enable Cookies.
All of these behaviors are normally related to cookie privacy settings. Chances are, your web browser does not allow third party cookies. To remedy this situation, you can either enable third party cookies or instruct your browser to allow all cookies from secure-webmail.com. Once you adjust these settings, you may have to restart your browser for the changes to take effect.
There are a couple of exceptions that will see the same errors but the solution is possibly different. Mac users who use Internet Explorer 5x will possibly see the error, "Data Decryption Error." This is a bug within IE for Mac; it is not compatible with modern SSL technology. In this case, you should download and install the Firefox brower on your Mac.
Handheld computers and personal organizers have spotty support of SSL.
Still not working? Contact Support with a detailed description of the steps you take before you cannot get your email.
Unsolicited commercial email is "spam". It is the position of many "blacklist" spam-blocking services that hosts of websites advertised in spam constitute "spam support services" and therefore qualify for blacklisting. Once a host is listed in one of these blacklists, all customers of that host may experience significant delays or rejected messages when sending email to recipients whose providers utilize these blacklists.
Because millions of networks use these services to block all email from blacklisted networks, and Go Web Systems doesn't want to be on that list, we prohibit sending any unsolicited commercial email that advertises websites or mailboxes hosted by us.
If you send bulk email or electronic newsletters, regardless of whether you are using Go Web Systems services to actually deliver the mail, we require that you comply with all our bulk email policies.
Email marketing can advance your business goals and keep your customers aware of important information. However, a poorly managed list can have severe repercussions on your reputation, Go Web Systems, and all other Go Web Systems customers. This document explains guidelines to help avoid problems caused by improper mailing list use. Using Go Web Systems services to send bulk email or using bulk mail to advertise your site hosted at Go Web Systems constitutes acceptance of these policies.
Please note: Compliance with all of the below conditions is required. Failure to meet all conditions could result in account closure and additional fees.
List Software Allowed: There are many software packages, including "home grown" efforts, that provide mailing list or bulk mail functionality. On the shared system, Go Web Systems only allows certain packages that we have found to be capable of conforming to our bulk email policies. Two are offered directly by Go Web Systems for a monthly fee, Mailman (for under 1000 subscribers ) and Listserv (for 1000-100,000 subscribers). Additionally, Interspire.com's Sendstudio may be used for lists up to 10,000 subscribers, subject to our configuration requirements. These are the only mailing list packages allowed on Go Web Systems shared system.
Remote List-Hosting Services: If you use a remotely hosted list management service or software on your personal computer to advertise a website hosted by Go Web Systems, you must still conform to the policies in this document.
Mailing List Source: You may not use a purchased, leased, acquired, or borrowed list. The only source of email addresses that is acceptable is described in the next paragraph.
Opt-in, with Verification Required: Your list members must have specifically requested to receive information specifically from you, and additionally reconfirmed their request via email. In other words, merely filling out your contact form does not constitute a request to be added you must additionally send that individual a confirmation email and request that they confirm their request to be added to your list.
Unsubscribe Link Required: Every piece of correspondence sent to the list must include an automated "click to unsubscribe" link. This link and the consequent request to be unsubscribed must be processed by a computer automatically, not by a human administrator.
Offline Unsubscribe Option: You must also accept and honor unsubscribe requests by phone and postal mail.
Bounce Processing: After a message bounces back once with a permanent failure such as "user unknown" or similar, that address must be permanently removed from your list. Mailman and Listserv will do this automatically. Sendstudio requires action by the list owner to processes bounced messages, and you are responsible for doing this promptly after every time a message is sent to the list.
One Subscription, One List: If you manage more than one mailing list, you may not transfer addresses from one list to the other without the explicit request and consent of the addressee.
No Misleading Subject Lines: The subject line of your messages must not deliberately mislead the recipient regarding the contents of your message.
No Obfuscation Measures: No effort to obfuscate the sender of the message is acceptable. You must clearly and transparently accept ownership and responsibility for the messages you send. Intentional header obfuscation of any kind is not acceptable.
No trading/selling/renting Lists: You must not trade, sell, donate, or rent your list to any third party. In the event your organization and its assets change ownership (including your list), you must not summarily conclude that the new organization has a right to contact members of the list.
Full Disclosure: Messages sent to your list must include information about how you acquired the recipient's email address, and your complete contact information, including physical address and phone number.
Compliance with Applicable Laws: You are responsible for ensuring that your messages and their mode of delivery comply with all applicable international, federal, and local laws.
Consequences: Failure to comply with policies stated above can have several repercussions, including damaging your business reputation, damaging the reputation of Go Web Systems, delayed delivery or refused delivery of all or some of your email, delay or rejection of email sent by all Go Web Systems customers, suspension of your account, and termination of your account, at our discretion. Additionally, Go Web Systems reserves the right to bill you, and you agree to pay, $10 per complaint received from recipients of your messages if you do not comply with the policies stated above and all other Go Web Systems policies. Go Web's lack of enforcement of this or any other documented policy does not constitute a waiver or discontinuance of that policy.
If a virus or worm is sent to you and our scanner intercepts it, it will be automatically discarded. Most viruses and worms are self-propogating and the sender is unaware that he or she even sent you a mail. If you receive a virus notification message, you do not need to do anything else and can just delete the notification.
POP and IMAP Go Web allows users to access their email using either POP (Post Office Protocal) or IMAP (Internet Message Access Protocol). Most modern email clients (Outlook, Entourage, Thunderbird, and Apple Mail) support both of these protocols. This article will cover the advantages and disadvantages of both.
We advise that you do not use both IMAP and POP to access the same mailbox. If a mailbox is accessed at the same time via the two protocols, it may cause unexpected and undesirable results.
POP (POP3)
The advantages:
POP is somewhat simpler to manage. If you see a message, it is on your computer.
You can view all of your messages even if you are not connected to the internet.
More software supports the POP protocol.
The disadvantages:
If you download a message it is only available on that computer.
You cannot access your account if someone else is accessing it at the same time.
POP is often best if you are only going to view the messages from a single computer and your Internet connection is not always available.
IMAP
The advantages:
Messages reside on the mail server. Therefore:
You can view these messages from any computer with your web browser.
If selected, we create archival backups of these messages daily.
You can move messages from one IMAP account to another IMAP account, or from the mail server to your personal computer.
The disadvantages:
Unless you move messages to your local computer, you can only view your messages while connected to the internet.
Storing messages on the server will use some of your email hosting disk space. Web hosting disk space and Email hosting disk space are not calculated together. Your account may have more Web hosting disk space than Email hosting disk space.
Regularly backing up your mail will ensure that you will never lose critical data should you have a hard drive fail. Regardless of the mail client you are using or backup method you choose, keep in mind that it would be in your best interest to store these backed up files on either a seperate external hard drive or burn them to a CD or DVD for off-site storage.
Outlook 2000 / 2002 / 2003
Backing up your Microsoft Outlook information is quick and easy with Microsoft's Personal Folders Backup, a free add-on for Outlook 2000 and above. Personal Folders Backup creates copies of your .PST files at regular intervals, making it easy to keep all of your Outlook folders safely backed up. With Personal Folders Backup, you can choose which of your .PST files you wish to back up, and how often you wish to back them up.
There are many reasons why HTML email is a security hazard and many bad things that can happen to you or your computer by simply even previewing the message in a preview pane without even opening it.
* Using images in HTML mail to gather demographic information about you when your mail program contacts the remote server where the image is hosted in order to allow you to view the image. Using this plus Javascript, many other 'spying' functions can be performed
* Using javascript to track recipients and "listen" to all forwarded messages
* Invisible images that monitor recipients and transmit information about them
* Monitoring the path of a confidential e-mail messages
* Silent capture of valid email addresses for use by spammers
* Executing arbitrary code from email using backdoors in MS Office
* Abusing bugs in mail clients to execute programs attached to emails
* Using ActiveX scripts in html email to steal private local files
* Javascript in html emails sending out recipients' private information
* Using javascript to initiate a denial of service attack
* Execution of malicious java applets
* Distribution of malicious worms that infect recipients' machines
More information about these exploits can be obtained from:
Yes, we currently provide support for SPF records for your domain.
SPF uses a special DNS record that defines the specific servers from which email you send is expected to emanate.
We have defined policies for you already, any mail you send from unrecognized servers could be penalized or rejected by the (relatively) small number of destination servers that check SPF records.
Yes. Wo Web's policy is to automatically delete messages in your "Trash" or "Spam" folders that are more than 60 days old. Removing these messages will help you avoid wasting storage space on unwanted data, but still provide ample opportunity to review and relocate any accidentally or erroneously filed messages.
Automatic removal only operates on IMAP folders named "Trash" and "Spam" (first-letter capitalized). You can still use your main Inbox and any other folders to store messages as long as you like.
If you are using POP3 style access, you download your mail into your Local Folders inside a mail program like Outlook. Since those Local Folders are stored on your computer and not Go Web's servers, those emails on your own computer are not affected by our automatic purges.
Forwarding your email from Go Web to another provider has its pitfalls, so instead, many services allow you to access remote POP mailboxes from their webmail system.
Those with a Gmail account may configure the Gmail Mail Fetcher.
On average, most web pages are under 50 kilobytes (KB) in size. That includes everything on a page, including images.
So, assuming you have a page that is 50k, if it were viewed 100,000 times in a month, you would have used 5GB of bandwidth (plus about 50k for uploading the 50k file to our servers over FTP (or typing 50k worth of characters over telnet or ssh).
Therefore, 5GB of bandwidth is enough, on average, for a website that gets up to 100,000 page views per month.
Bandwidth Each hosting plan comes with a certain amount of bandwidth per month, measured in gigabytes (GB).
If you use more bandwidth than is included in your hosting plan, then the excess will be billed at $4 per gigabyte. Bandwidth includes all in-out transfer from our network including but not limited to web traffic, ftp usage, all emails passing through our mailserver, anything downloaded from your shell (for example with wget), etc.
Disk Space
If you use more disk space than is included in your hosting plan, you have the option of purchasing additional blocks of space in 100MB or 1GB chunks.
If your disk usage exceeds the amount included in your hosting plan and any additional amounts you may have purchased separately, then the overage will be billed at 2 cents ($0.02) per megabyte, based on maximum monthly usage.
Upgrading
If you consistently go significantly over your bandwidth/disk quota, you may want to think about just upgrading your hosting plan.
Yes, you can pay as many months in advance as you want even though we do not do quarterly or annual invoicing.
Any amount you pay before we invoice you will be credited to your account with us and future bills will be deducted from it. There are no discounts for prepayments, but paying in advance can be convenient for some customers.
We invoice monthly on or about the 21st of each month. Each invoice bills in advance for the current month of service, and also bills for any overage fees that are applicable to the previous month. For example, your March 21 invoice will contain charges for March service, and might also include February overage charges for bandwidth or disk usage that were in excess of the amounts included with your hosting plan.
If you begin a service in the middle of a month (anytime after invoicing for that month has been done), then an invoice for that service is generated immediately and the amount due is prorated to the end of the month.
You can always see all previous invoices and payments in your My Account.
Yes, we take VISA, Mastercard and American Express. And you can pay your bill securely online through your My Account after you login with your hosting account username and password. You won't need to re-type any of your billing information, allowing easy one-click payment.
If you have a hosting account open with us, you can pay through our Online Billing page. Use your account number and billing ZIP code to login, and then click "Pay Bill". All your billing information, including your balance, will be filled for you in the payment form so you can easily pay with one-click.
You can also send checks and money orders to:
Go Web Systems
1707 Post Oak Blvd Ste 179
Houston TX 77056
Go Web Systems has a strong interest in ensuring the security of our technical and physical infrastructure, and we consistently make security a priority of our day to day operations.
Go Web Systems does not condone or authorize any security or penetration testing of our systems. Any entity, legitimate or not, that we discover probing or otherwise testing security features of our infrastructure will be treated as a hostile attacker, blocked at our network border, and potentially reported to the proper authorities.
Because of the limitations of network scans and the high percentage of false positives they produce, we are unable to respond to scan reports. Additionally, we will not disclose technical details of our internal operation.
The sole exception to this policy is for our managed dedicated servers. If you are a managed server customer and wish to hire a security company to examine or test your server, then you may do so after coordinating with us a specific date and time for the testing.
Our support for Ruby on Rails is preliminary and experimental; we'd appreciate any feedback you might have. Please note that currently we are not running Ruby using FastCGI which will reduce the performance of any Ruby Scripts.
Ruby, RubyGems, and Rails are already installed, so you just need to create you project. First, log in to your shell account via telnet/SSH.
The rail must be web accessable, so make the project somewhere in /htdocs:
$ rails /htdocs/www/your_project_name
Change to the project directory:
$ cd /htdocs/www/your_project_name
Adjust .htaccess file for Go Web's servers:
$ vim public/.htaccess
Type on the first line of .htaccess (press 'i' to enter insert mode):
RewriteBase /your_project_name/public
Press 'esc' to exit insert mode, then type ':wq' 'cr' to save and exit vim.
Make a test controller:
$ ruby script/generate controller Test
Edit the test controller:
$ vim app/controllers/test_controller.rb
Insert text between "class TestController < ApplicationController" and "end":
Here are some common reasons you may be having trouble signing in to your GoWeb™ My Account hosting control panel:
You forgot your username or password.
Use our Password Request page to have your username and a new password sent to you.
Your bill is overdue - If your balance is overdue and your account is locked, you will need to pay your bill here to get it unlocked.
Cookies are disabled - If the login page tells you that you must enable "Cookies" in your browser, please re-enable acceptance of cookies in your browser and then login again.
No such account - To log into the GoWeb™ My Account, you need to have already signed up for at least one hosting account.
Incorrect account number or billing ZIP code - Make sure you are using the same account number and billing ZIP code that you see on your invoices Do not use your email address (which takes the form bobg@mydomain.com).
Caps Lock - Make sure your "caps lock" key is not on. Usernames and passwords are case sensitive; "password" is not the same as "PaSSwoRd".
If you continue to have trouble signing in, please contact us.
Follow through some of the steps below to help resolve connection issues:
Check to see if you have an active internet connection by going to a well-known web site, like google.com or amazon.com. If these fail, contact your Go Web Systems at http://www.gowebsystems.com/contact.cfm.
Check to see if you can log into your Webmail account through a web browser. If not, contact your domain administrator.
In SmarterMail, click on Help -> About SmarterMail to verify that the version number is at least 3.1.xxxx
Ensure that the URL you entered to get to your Webmail is the same as that used for the account you set up in SmarterMail Sync.
Below is an alphabetized list of the various terms and phrases used in the SmarterMail Product.
Account - An account consists of an email address and a password, used to log into a mail server to retrieve or send mail.
Administrator - The person or company that purchased and installed SmarterMail Professional Edition on a server with abilities to set global configurations and create and delete email domains and end users.
Alias - An email address representing another address that only forwards received mail to another address or group of addresses. For example, if your email address is you@example.com and you wanted to make an account for purchases without actually having separate inboxes to check, simply create the email Alias purchases@example.com and the mail for purchases will be redirected to your original mailbox.
APOP - APOP stands for Authenticated Post Office Protocol. Every mail connection made sends your username and password across the network in clear text (no encryption). With APOP, your password is encrypted while being transmitted over the Internet.
Auto Responder - A preconfigured message immediately sent back to anyone you receive an email from.
Bayesian Filtering - A statistical method of spam detection, Bayesian filtering uses the probability that certain words appearing in email are spam to identify emails that are likely spam.
Black List - Block email from email addresses and domains added to this list.
Content Filtering - Content Filtering allows a user to search incoming messages for certain words or string of words. Messages containing the filtered items can be acted upon, for example deleting them so it never reaches its final destination, or moving them to a separate folder away from the main inbox.
DNS Server - A DNS Server is a computer designated to holding a list of domain names and their corresponding IP addresses. For the purposes of SmarterMail, some Domain Name Servers hold a list of domain names and IP addresses associated with mass spam mail outs. SmarterMail makes it possible for Administrators to enter the URL and take advantage of these Domain Name Servers to filter out mail from known spammers.
Domain - A domain is the name associated with the last half of an email address, it resides after the @ symbol (e.g. in support@example.com, example.com is the domain).
Domain Admin - The owner of a particular domain responsible for adding and deleting email accounts and setting configurations associated with that domain.
Domain Alias - An additional domain that forwards received mail to another address or group of addresses. For example, you may have two email addresses with different domain names, to combine their inboxes, add one email address to the Domain Alias List.
End User - A person who uses SmarterMail to send and receive mail, or to manage a domain consisting of other end user email accounts.
Folder Auto-Clean - Automatic deletion of older messages when a folder reaches a certain size. Used to keep folders like Junk E-Mail under control.
Forward - To redirect a received email to another email address.
IMAP / IMAP4 - Internet Message Access Protocol (IMAP) is a standard protocol for accessing e-mail from your local server. IMAP (the latest version is IMAP4) is a client/server protocol in which e-mail is received and held for you by your Internet server. IMAP requires continual access to the server during the time that you are working with your mail.
IP Address - Internet Protocol address is the numeric physical address of any computer. Therefore, you can access a computer by entering either the domain name or the IP address for the domain (e.g. 127.0.0.1).
IP Bypass - Pardon IP addresses from SMTP authentication enabled on any domain. This is often used to allow clients who have applications that do not support SMTP authentication to bypass this check.
IP4R / RBL List - A DNS lookup that attempts to determine if a mail server is likely to be sending spam. You take the IP address of the mail server, turn it around, and query a "DNS zone", to come up with something like "2.0.0.127.relays.example.com". If the mail server is listed in the spam database you queried, it will return an answer indicating that the mail server is listed.
Kill List - A list of domains that are denied access to the mail server.
LDAP - Lightweight Directory Access Protocol (LDAP) is a communication protocol for accessing online directory services. Programs like Outlook and Thunderbird use LDAP to retrieve contact lists from SmarterMail.
List Server - A list server (mailing list server) is a program, or a feature in a program, that handles subscription requests for a mailing list and distributes new messages, newsletters, or other postings from the list's members to the entire list of subscribers as they occur or are scheduled. Note: A list server should not be confused with a mail server, which handles incoming and outgoing e-mail for Internet users.
Mailbox - A folder that contains messages.
Mailing List - A mailing list is a list of people who subscribe to a periodic mailing distribution on a particular topic. Mailing lists include each person's e-mail address. Mailing lists have become a popular way for Internet users to keep up with topics they're interested in. Many software producers and other vendors are now using them as a way to keep in touch with customers.
POP / POP3 - With Post Office Protocol version 3 (POP3) your mail is saved for you in your mail box on the mail server. When you read your mail, all of it is immediately downloaded to your computer and no longer maintained on the mail server.
Postmaster - A required default email account for a domain. In order to receive email from the postmaster account, it has to be forwarded to another email address.
Relay - Allows an SMTP server to accept any email destined for other hosts and re-deliver that mail to the proper host, much like a feild and track relay race where the SMTP servers are the the runners and the email message is the baton.
SMTP - Simple Mail Transfer Protocol is a TCP/IP (Internet) protocol used in sending and receiving e-mail. However, since it's limited in its ability to queue messages at the receiving end, it's usually used with one of two other protocols, POP3 or IMAP, that let the user save messages in a server mailbox and download them periodically from the server. In other words, users typically use a program that uses SMTP for sending e-mail and either POP3 or IMAP for receiving messages that have been received for them at their local server.
SMTP Authentication - When the mail server requires an email address and password that matches an account in order to send mail, as opposed to requiring just an email address.
Spam Check - A resource used for checking the validity of an email sender.
Spam List - Some Domain Name Servers (DNS) on the Internet contain a list of addresses from mail servers that are solely used for email spam. Therefore, the Spam List is a editable list of DNS's so you can compare your incoming mail to those known spam email servers and filter them out accordingly (An example of an "anti-spam" DNS is opm.blitzed.org).
Spam Weight - The weight is a value assigned to a spam check according to its validity and competency. Generally, the higher the weight, the more likely an email message is spam.
Spool - A directory on the mail server that holds emails before they are viewed or downloaded from a client.
Stats - The overall calculations about email from a domain including total messages and bandwidth.
URL - The Uniform Resource Locator is an address that links to a web page or web server that is usually entered into the top of a browser.
User - A client with an email account.
Web Interface - The point of access for administrators and end users to the Mail Server via browser.
Web Mail - An interface for sending and receiving email through the use of a browser (e.g. Internet Explorer or Netscape) instead of an email program (e.g. Outlook). Configuring client side email is as simple as hyper linking to the correct URL and Logging in with a user name and password.
Web Service - A Web Service is a remote application interface that a program can connect to to obtain information or execute commands through standard internet ports (typically port 80, the same port used by a typical web browser)
White List - Add an email address to this list to accept all mail from the sender, regardless of Black List restrictions.
An email user account represents a person's actual mailbox. User accounts can receive email, send email, and log in to the web mail interface.
Managing Users
As a domain administrator, you can manage email accounts from the Email Users page in the Settings menu.
Add User - Clicking this button will let you add a new email user. More information about adding users can be found in the topic Adding a User Account.
Edit a User - Edit an account by clicking on the username of the account in the table.
Deleting a User - To delete an account, click on the delete link next to the user's name. Note: Deletions are permanant, and once a user is deleted, the mail cannot be retrieved from it.
To begin adding a user account, click on Add User from the Email Users page. When you do so, you will be presented with a page that contains the items below, separated into tabs for easy editing. When the items are set to the values you want, click on the Save button to finish adding the user.
Note: Many of these values, especially those in Display Settings and Compose Settings, can be left at the defaults when adding a new user account, as they are better set by the user. They are included in the Add User page so you may edit them if you wish, however.
Mailbox
Username - The email address (e.g. "user" in user@domain.com).
Password - Enter a password for the email account.
Confirm Password - In order to ensure you typed the new password correctly, enter it again in this space.
Display Name - Enter the name of the person using the email account.
Reply-to address - Enter an alternate reply address you wish to use. This will be the default reply to address for mail sent from this account.
Time Zone - Choose the time zone that you wish to use in SmarterMail. Daylight Saving Time is automatically managed by SmarterMail.
Mailbox size - This box allows you to set the maximum mailbox size for the account you are adding.
Disable this user - This will completely disable this user, but the account is not deleted. The user will not be able to log in, send or receive email for this account until you reactivate it.
Domain administrator - If this option is checked, the user will have full domain administrator privileges, including the ability to add and edit users.
Lock password - This option 'locks' the password for end users. If this option is checked the user will not be able to change their password.
Hide from Global Address List(Enterprise Edition Only) - Enabling this option will remove the user account from the Global Address List. Use this option on accounts that are not tied to real people, like support@example.com.
Enable POP retrieval - Enabling this option will allow the user to pull their messages from a remote mail server into their account using POP.
Forwarding
Forwarding address - If you wish to send copies of all incoming mail to a different email address(es), enter that address(es) here. For example, if your mobile phone has an email account and you will be away from your computer, enter the mobile phone's email address here to receive the emails on your mobile phone. To forward emails to multiple addresses, simply add a semicolon after each email address.
Forwarding exclusions - If you wish to limit what emails are sent as forwards, you may choose to do so with this option to avoid forwarding spam.
Delete message on forward - Check this box to delete the message from the inbox of the original email account after forwarding it to the new email address.
Webmail
Sort messages by - When viewing the messages in a folder, they will be sorted according to the option chosen in this drop down. By default, messages are sorted by date in decending order.
Show Preview Pane - When this is checked a preview panel will display at the bottom of the message list that will show you the message before double clicking it to view it in a full screen. This may not work as well on older computers, or on certain browsers like Opera, Safari, or IE for Macs.
Messages per Page - When viewing the messages in a folder, this option lets you customize how many emails will appear per page.
Auto Refresh Rate - If this box has something besides Never chosen, the page that shows messages in a folder will automatically refresh after the chosen number of minutes.
Display Format - While you can choose to view a message in plain text or HTML while reading it, this option will allow you to choose the default viewing method.
HTML - This option will display HTML content, if present in the email. This content can include stylistic elements, like fonts or colors, as well as hyperlinks and other formatting elements.
Plain Text - This option will only display text. While it is less interesting (no fonts, images, etc), it is also much more secure and is faster to view than HTML.
Delete Action - Choose what happens to messages when they are deleted. The options are outlined below. For more information about deleted items, refer to the topic Deleting Messages.
Move to Deleted Items folder - Deleted items will appear in the deleted items folder, which will need to regularly be emptied.
Auto-Purge Folder - Remove the message and get rid of any other email messages that are marked for deletion.
Mark as deleted - Does not actually delete the message. Flags the message for deletion, and it will not get removed until the folder is purged.
Mark as deleted and hide - Does the same thing as "Mark as deleted" above. Be careful to monitor your disk space usage when using this option, as it may fill up with what appears to be a small number of messages.
Enable hover bar in tables - In some browsers, the hover bar may take up too many resources. Disabling this option will still allow you to click on rows to edit items and view email, but will not show the hover bar.
Initial Page on Login - Choose which page you would like to see upon first logging in.
My Today Page - Gives you a nice overview of current items in your mailbox, RSS feeds, Calendar Items, etc.
My Inbox - Takes you directly to your Inbox
Skin - If the system administrator allows domains to change skins, select the skin you would like to set for this user's default from the drop down list.
Compose
Spell Check Dictionary - Choose from any of the dictionaries that the administrator has installed on the server, or choose to auto-detect which dictionary to use from your browser's language setting.
Compose Format - Choose the method of email composing that you would like to use.
HTML - Use this option if you wish to add stylistic elements to your emails
Plain Text - Use this for a simple method of email editing. You will not be able to change colors or fonts, but your emails will generally be much smaller and readable on more email clients
Text Encoding - Choose the encoding that you wish to use for outgoing messages. Encodings define what character sets are used in messages you compose through the web interface.
Forwarding Method - There are several methods by which a message can be forwarded. Please see the list below to understand each of them.
Normal - Includes original content, including font styles from original message, as part of the new message.
Plain text only - Inserts the plain text version of the original message into the new message. This is useful if you want to exclude links or fonts.
Embed as attachment - Attaches the original message to the new one. The message will not appear in the body of your message.
Reply Header Type - Choose whether to include a shortened basic header in your replies, or the full header instead. For most users, basic headers will be sufficient.
Reply Text Indicator - If your compose method is plain text, this character will get added to each line of the original message in order to distinguish it.
Include previous replies in reply - If checked, the message you are replying to will get embedded in the new message.
Save copy of replies in Sent Items folder - If checked, all messages you send from the web interface will get saved in the Sent Items folder. If you send many messages, you may need to regularly delete items from the sent items folder.
Signature - Add text to this area for a 'signature' that will display at the bottom of each email message that is composed in the web interface.
Groups
This feature is available in Enterprise Edition only
Check all of the user groups that this user belongs to. These groups are used for permissions in shared objects and the Global Address List.
Two user groups are pre-defined. These are "Everyone" which contains every user in the domain, and "Administrators" which contain all users marked as domain administrators for the domain.
Plus Addressing
Plus Addressing is feature that allows you to automatically filter incoming email into folders without pre-creating the folders or filters to deal with them. A detailed description of this feature can be found in the topic Using Plus Addressing.
Plus Addressing Enabled - Check this box to turn on this feature. If this feature is disabled, the email will NOT be accepted.
Action - When a plus addressed email comes in, SmarterMail can act on it in several ways. See the list below for a description of each:
Move to folder - If the target folder exists, the incoming message will be placed into it. If the folder does not exist, it will be created. No more than 10 folders can be auto-created in this method during a six hour period to prevent abuse.
Move to folder (if it exists) - If the target folder exists, the incoming message will be placed into it. Otherwise, the email will get placed in the Inbox.
Leave in Inbox - Drops the message into your Inbox.
Disk space is sometimes limited for domains. The Domain Disk Space Report will help you identify those users who are using the most disk space. This is especially important in hosted scenarios, when billing may depend upon not exceeding disk space limits. This report always shows data for the time the report was run.
Note: This report may or may not be enabled for your domain, depending on the selections made by the system administrator.
Sort By - Choose a method to sort the data.
Generate Report - Click this button to calculate and show the report.
Results
Once generated, the report will show the following items:
Username - The account that is storing the email.
Space Used - The disk space used in kilobytes (KB).
Note: Sometimes users may choose to hide their deleted items. If this is the case, it may not be immediately apparent where the space is being used. When logged in as the user, go to My Folders to see where the disk space is being used.
If every time you upload a file to the server, it becomes empty or zero bytes after it is uploaded, it is most likely because of a personal firewall setting that you have on your computer.
To fix the problem, either configure your personal firewall to allow your own FTP connection, or disable your firewall while you are FTP'ing.
If you are having trouble configuring or disabling your personal firewall, please contact the manufacturer of the firewall software to assist you.
Note: MacOS X with Norton Personal Firewall or Norton Internet Security causes
this problem. To disable Norton Personal Firewall from starting up when
you turn on your computer, locate your home directory on your Mac, then
the Library folder in there, then the StartUpItems folder in there, and
then delete the NortonPrivacyControl folder in there. Also remember to
turn off the firewall software if it is already running. If you don;t
know how, just reboot your computer after disabling it from Startup.
Before requesting to cancel service, if there was any problem with the service or something you needed that we didn't have, please let us know what it was so that we can try to help.
Cancellation requests are effective at the end of the current month. You can change your mind before the end of the month. On the last day of the month, however, the canceled site and all extra services (such as mailboxes and databases and their contents) are permanently deleted from our system.
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